Last updated: 1 September 2026
We want you to be happy with your Shahi Kadam footwear. If something is not right, here is how to put it right.
Exchange or return within 7 days
You can exchange or return an item within 7 days of delivery, as long as it is unworn, undamaged and returned in its original box with all tags attached. Shoes that have been worn outdoors cannot be exchanged.
How to start a return
- Message or call us on 0331 9648555 with your order number and the reason.
- We will confirm the return and give you the address to send it to.
- Pack the item in its original box and send it back.
- Once it reaches us and passes inspection, we process the exchange or refund.
Who pays return delivery
If we sent the wrong item, the wrong size against your order, or the item arrived faulty, we pay the return delivery and send the correct item at no extra cost.
If you changed your mind or ordered the wrong size yourself, the return delivery cost is yours.
Refunds
Approved refunds are sent by bank transfer within 7 working days of us receiving the item back. The original delivery charge is not refunded unless the fault was ours.
What we cannot accept
- Items worn outdoors or showing signs of use.
- Items returned without the original box.
- Items returned after 7 days from delivery.
- Items damaged by the customer after delivery.
Damaged on arrival
Please check your order when it is delivered. If anything is damaged or missing, contact us on the same day with a photograph and we will sort it out.
Contact us
Phone: 0331 9648555
Email: shahiqadam@gmail.com
Karachi, Pakistan